A bit about

Grays Dental Care


Grays Dental Care offers excellent private dentistry, and has highly trained, friendly staff...

Grays Dental Care is located at 62 Manchester Road, Altrincham on the corner of Barrington Road and Manchester Road, opposite the Emergency Services station.

The practice has been established since the 1890s, and built itself an exceptional reputation due to it's customer focused approach to dentistry, backed with an amazing team.
  • To provide the highest quality of clinical care
  • To keep you informed of your treatment as it progresses
  • To keep you informed of treatment options and costs
  • To maintain the highest standards of cross-infection control
  • To provide a safe and healthy environment for our patients, visitors and staff
  • To train our staff on all aspects of dentistry as defined by the General Dental Council
  • To keep up to date and implement the latest guidance on radiological safety
  • To listen to and deal promptly with your complaints or concerns

We welcome your feedback, if you have any comments or would like to discuss something in confidence please email graysdentalcare@gmail.com

Grays Dental Care Privacy Notice The practice aims to meet the requirements of the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (UK GDPR), the guidelines on the Information Commissioner’s (ICO) website as well as our professional guidelines and requirements. The data controller is Simon Anderton, the Information Governance Lead is Alexandra Fuller, who is also the Data Protection Officer. This Privacy Notice is available at reception and email if you contact enquiries@graysdental.co.uk or by calling 0161 928 1813.   You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention. The categories and examples of data we process are:  Personal data for the provision of dental health care Personal data for the purposes of providing treatment plans, recall appointments, reminders or estimates Personal data such as details of family members for the provision of health care to children or for emergency contact details Personal data for the purposes of employed and self-employed team members employment and engagement respectivePersonal data for the purposes of direct mail/email/text/other to inform you of important announcements or about new treatments or services Personal data - IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experience Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations Special category data including health records Special category data to meet the requirements of the Equality Act 2010 Special category data details of criminal record checks for employees and contracted team members  
We minimise the data that we keep, and do not keep it for longer than necessary. We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital, we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS if you are having NHS treatment. Personal data is stored in the UK whether in digital or hard copy format

Personal data is stored outside of the UK in digital format when suitable safeguards have been put in place to allow personal data to be transferred

Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list/other
For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).  We have established the following lawful bases for processing your data: Our lawful bases for processing personal data: The legitimate interests of the dental practice Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract Consent of the data subject  To comply with our legal obligations Other
Our Article 9 conditions for processing special category data: Processing is necessary for health care purposes Processing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintained  We obtain consent of the data subject to process criminal record checks Other The reasons we process the data include: To maintain your contemporaneous clinical records To provide you with dental treatment, prevention and oral health advice To carry out financial transactions with you To manage your NHS dental care treatmentTo send your personal data to the General Dental Council or other authority as required by law To communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practiceTo communicate with your next of kin in an emergency If a parent or carer to communicate with you about the person you parent or care for To refer you to other dentists or doctors and health professionals as required To obtain criminal record disclosures for team members For debt recovery To continually improve the care and service you receive from us   The personal data we process includes: Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS obligations. The retention period for special data in patient records is a minimum of 11 years and may be longer for complex records or to meet our legal requirements. The retention period for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.  
We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals. You have the following personal data rights: The right to be informed about the collection and use of your personal data
The right of access – to have a copy of the data we hold about you. Generally, we will not charge for this service
The right to rectification  - to correct the data we have if it is inaccurate or incomplete
The right to deletion of your personal data (clinical records must be retained for a certain time period)
The right to restrict processing of your personal data
The right to data portability – to have your data transferred to someone else
The right to object to the processing of your personal data
Rights in relation to automated decision making and profiling  
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website.https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Here are some practical examples of your rights: If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.

If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
We have carried out a Privacy Impact Assessment in Sensitive Information Map, PIA and Risk Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).  Comments, suggestions and complaints
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing at graysdentalcare@gmail.com, or 0161 928 1813 or by writing to or visiting the practice at Grays Dental Care, 62 Manchester Road, Altrincham, Cheshire, WA14 4PJ. We take complaints very seriously.  If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor.  https://ico.org.uk/global/contact-us/  The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.  https://ico.org.uk/make-a-complaint Related practice procedures You can also use these contact details to request copies of the following practice policies or procedures: Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)
Sensitive Information Map, PIA and Risk Assessment (M 217Q), Information Governance Procedures (M 217C), Record Retention (M 215)  
If you have an enquiry or a request, please contact the Information Governance Lead: Alexandra Fuller, Grays Dental Care, 62 Manchester Road, Altrincham, Cheshire, WA14 4PJ, Email: graysdentalcare@gmail.com Phone: 0161 928 1813

Data Opt-Out Policy
(England) How the NHS and care services use your information
Grays Dental Care is one of many organisations working in the health and care system to improve care for patients and the public. Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with: Improving the quality and standards of care provided
Research into the development of new treatments  
Preventing illness and diseases
Monitoring safety
Planning services  
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.  Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed. You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will: See what is meant by confidential patient information
Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
Find out more about the benefits of sharing data
Understand more about who uses the data
Find out how your data is protected
Be able to access the system to view, set or change your opt-out setting
Find the contact telephone number if you want to know any more or to set/change your opt-out by phone  
See the situations where the opt-out will not apply
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made) You can change your mind about your choice at any time. Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
NHS Health and care organisations must have systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.  Our practice only uses your personal health data to provide individualised care to you and does not disclose your data for any other purposes. The national data opt-out does not apply to our usage of your data and we are compliant with the policy.Our practice takes part in research projects where the opt-out could apply. We are compliant with the national data opt-out policy.

We  carry  out  the  vast  majority  of  treatments  in  house  including:
Routine examinations & X-Rays
Decay prevention treatments (such as fluoride application)
Treatment of Gum Disease (gingivitis  and  periodontitis)
Tooth Whitening
Cosmetic Dentistry Crowns & Veneers
Root Canal Treatments (Endodontics)
The Restoration of Missing Teeth (prosthodontics) with:
Dental Implants
Extractions & Oral Surgery
Our  aim  is  to  provide  dentistry  of  the  highest  quality  in  a  relaxed  and  caring  environment.    We  believe  that  with  the  right  preventative  approach  dentist  and  patient  can  work  together  to  maintain  healthy  teeth  and  gums  for  life.    We  use  modern  evidence-based  techniques  and  the  best  materials  available  to  achieve  our  treatment  goals.  
Educate  –  provide  you  with  appropriate  useful  advice  so  that  you  canlook  after  your  teeth  and  gums  properly,  every  day  and  minimise  future  dental  problems.    Inform  you  about  your  dental  treatment.  You  will  often  be  given  multiple  treatment  options;  we  will  advise  you  on  benefits  and  also  potential  risks  and  complications  of  each.    We  will  always  be  honest  with  you  about  your  options.  What  sometimes  seems  like  the  most  convenient  option  may  not  always  be  the  best  for  long-term  stability.  Sometimes  no  treatment  is  the  best  option:  monitoring  the  situation  and  not  proceeding  straight  to  treatment  may  be  beneficial.    We  will  always  do  what  is  in  your  best  interest  –  wherever  possible,  we  usually  recommend  the  treatment  option  that  involves  doing  the  least  amount  of  intervention  with  the  fewest  possible  side  effects.    With  this  in  mind  we  believe  we  can  work  together  to  achieve  a  healthy  mouth  and  maintain  it  for  many  years  into  the  future,  even  for  life!
The team at Grays were superb.
They treated my dental problems with complete professionalism, and my teeth have never felt better.

Our friendly, professional staff make your visit a pleasure,

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62 Manchester Road, Altrincham, Cheshire, WA14 4PJ

(t) 0161 928 1813 (Reception)
(t) 0161 928 1813 (Registration)

Opening Hours
Monday - Friday
8.30 - 17.30
7.30 - 16.30
8.30 - 20.00
8.30 - 17.30
7.30 - 17.30
Saturday (2 per month)
8.30 - 12.00